Avaya has stated that its unified communication and contact center solutions are offering companies greener options and in the meanwhile fixing their business priorities as well. Companies around the globe are looking for efficient means to reduce carbon emissions and cut energy costs and Avaya (
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Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage.
Avaya recently launched a website for companies to calculate their carbon emissions with a green calculator and offered them suitable advices to cut them down. The tool calculates savings in kilowatt energy consumption, carbon emissions and gasoline consumption in both English and metric units. Among the ways Avaya helps companies and organizations reduce carbon emissions is by decreasing the amount of hardware needed for communications.
Vanke, the Chinese property developer has admitted that by installing Avaya unified communication solution at its centralized headquarters eliminated the need for installing additional standalone PBXs at other places. The move reduced the requirements for administration, maintenance and power consumption while enabling faster, and more consistent service, increasing collaboration and improving business continuity.
Ventelo, the Norwegian telecommunications provider has stated that Avaya reduced the amount of hardware installed. Their company was a largely paper driven administration. Now they are a streamlined, virtually, paper-free environment with greatly improved service and productivity.
Avaya Communication Manager telephony software makes it possible to build an efficient communications foundation that supports up to 36,000 endpoints across hundreds of locations with a single pair of centralized servers. The software builds in a number of capabilities -- features, functions, safety and security -- that other vendors can only provide by adding more servers. Less hardware translates to reduced power consumption for both the hardware and cooling requirements.
Avaya solutions are helping companies in telecommuting, a move that is seen to have greatly brought down carbon emissions and gas consumption.
In the two most populous cities in North and South America, one particular solution solved service challenges for one organization and inspired a new business opportunity for another.
Visiting Nurse Service of New York (VNSNY) in the New York City faced with staffing problems to attend to the 24 hour helpdesk. With Avaya they could implement a work-from-home program through which they solved staffing and business continuity issues, as well as promoting a commitment to the environment.
In Sao Paulo, Brazil, where the average daily commute is more than 2.5 hours and average travel speed is 15 miles per hour, Virtual Call established an entire business using home-based call center agents. Starting with 10 agents in 2007, the company is on track to reach 500 agents by December 2008. When creating Virtual Call, the founders thought beyond strategic aspects such as low-cost operations and high-quality workforce.
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Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.Edited by
Jessica Kostek
