PCI, Nortel to Build "Green" Unified Communications Contact Center Down Under

Nortel (News - Alert) and its “Platinum nPower” channel partner, Commander, announced today that they’ve delivered energy-efficient network solutions to PCI, which is building a new unified communications contact center in Melbourne.

 

Contact center outsourcing specialist PCI delivers a wide-range of contact center services for national and multinational clients, and wants to reduce their carbon footprint with Nortel’s unified voice, data and wireless network at its Melbourne headquarters.

 

Jason May, a general manager at PCI, said that as the first point-of-call for many of the company’s clients’ customers, PCI seeks to be “always available” for incoming calls, and to be able to get the right people to answer those calls as quickly as possible.

 

He said that from a technology perspective, the company also has a responsibility to maintain an efficient and sustainable work environment, and as a result a major determinant of the technology officials used for their new facility was its efficiency in terms of power draw and emissions.

 

PCI’s new 6,000-square-meter “Greenfield” site will be fitted with an all-new, fully IP-enabled network. Nortel’s solution will support 715 active agents and up to 850 concurrent users enabling the company to manage its contact center agents’ activities regardless of their physical location, according to the company. Leveraging their new network, PCI’s agents can work from anywhere while retaining their same phone number, caller groups and access to network resources, company officials say.

 

According to Phil Allan, a chief executive officer at PCI, Nortel demonstrated such a clear lead in this regard with its energy-frugal equipment that the savings in ongoing operation and lower TCO were reasons alone to choose its solution, not counting all the other benefits it offered.