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Epicor(R) Shared Benefits Program Mitigates Risk and Holds the Line on Costs for ERP Implementations
(Market Wire Via Acquire Media NewsEdge) LAS VEGAS, NV -- (MARKET WIRE) -- 11/09/09 --
PERSPECTIVES 2009 -- Epicor Software
Corporation (NASDAQ: EPIC), a leading provider of enterprise business
software solutions to the midmarket and Global 1000 companies, today
introduced the Shared Benefits program, its latest initiative aimed at
helping companies eliminate risk and avoid excessive cost overruns that can
plague conventional enterprise resource planning (ERP) system deployments.
ERP is an extremely strategic and all encompassing business application;
and failure to deploy in a timely and cost effective manner has been known
to significantly disrupt companies' operations. Epicor's Shared Benefits
program establishes a partnership where Epicor and its customers equally
share in the risks and rewards of the ERP implementation project.
Epicor and its customers take joint responsibility for the project scope
definition based on detailed project mapping, mutually agreed upon business
outcomes and return on investment calculations. Both parties are
financially incented to tightly manage the project in adherence with the
agreed upon scope to minimize project delays and risk factors. Shared
Benefits deployments are characterized by pragmatic solutions and
simplified requirements ensuring that delivery dates are respected and the
risks associated with complexity and elongated timelines are avoided.
Analyst Ray Wang of Altimeter Group who has advocated strongly for fairness
and transparency in software licensing and pricing writes of the necessity
for trust in a vendor-customer relationship. "The most valuable commodity
in this economy and in business relationships is trust. The current
downturn in the economy has been exacerbated by deterioration in trust and
a lack of any one party to improve trust and accountability. Software
vendors have this opportunity to take their position of strength and
demonstrate how they can provide customers value during a down turn. In
doing so, they will help their customers succeed and earn customer loyalty
and good will when the economy picks up.(1)"
Supported by Proven Methodologies
Supporting the collaborative approach of Shared Benefits is Epicor's
Signature Methodology and its Project Control Center, which provides timely
and accurate information about project health and activities via a portal
accessible to all stakeholders. This visibility and accountability is
another key tenet of the Shared Benefits program.
Upon project completion, if the project is under budget, the savings are
shared 50/50. Conversely, if the project runs over budget, the customer is
billed 50% of the contracted professional services hourly rates for all
over-budget costs.
The Shared Benefits program further underscores Epicor's commitment to
containing costs and mitigating deployment unknowns, and builds on the
company's unique 1:1 ratio -- Epicor's aim that implementation costs will
not exceed the list price of the software (one dollar or less for services
for every dollar of software), first introduced in 1999.
"The ERP industry as a whole is notorious for endless implementation cycles
and excessive deployment costs," said George Klaus, chairman, president and
CEO for Epicor. "Ten years ago Epicor set out to change this paradigm and
lower the costs of ERP implementation through our 1:1 guarantee initiative.
Today, we're offering our customers even more compelling ways to mitigate
deployment risks and improve ROI with our Shared Benefits program, where
customers and Epicor share equally in project outcomes."
Among the first companies to take advantage of Epicor's Shared Benefits
program is Baker Perkins. Many of the world's leading brands rely on
technology supplied by Baker Perkins; in the bakery, confectionery,
snack, breakfast cereal, and
biscuit, cookie
& cracker industries, Baker Perkins process equipment has established
a worldwide reputation for innovation, reliability and service. The
company, which has operations in Peterborough, England, and Grand Rapids,
Mich., traces its origins back to the 19th Century. (See Baker Perkins Selects Epicor® in the UK and
US.)
"What appealed to us about the Shared Benefits program was its overall
disciplined project management methodology and focus on collaboration and
accountability," said Bob Collin, project manager for Baker Perkins. "This
gave us confidence that the right controls and best practices were in place
to ensure a smooth deployment in the most cost effective and timely
manner."
About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering business software
solutions to the manufacturing, distribution, retail, hospitality and
services industries. With 20,000 customers in over 150 countries, Epicor
provides integrated ERP, customer relationship management (CRM), supply
chain management (SCM) and enterprise retail software solutions that enable
companies to drive increased efficiency and improve profitability. Founded
in 1984, Epicor celebrates 25 years of technology innovation delivering
business solutions that provide the scalability and flexibility businesses
need to build competitive advantage. Epicor provides a comprehensive range
of services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether operating
business on a local, regional, or global scale. The Company's worldwide
headquarters are located in Irvine, California with offices and affiliates
around the world. For more information, visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation. Other
trademarks referenced are the property of their respective owners. The
product and service offerings depicted in this document are produced by
Epicor Software Corporation.
(1) Software Insider's Point of View, "Monday's Musings: 5 Steps to
Restoring Trust in the Vendor - Customer Relationship," October 2008.
Contact:
Lisa Preuss
Epicor Software Corporation
949/585-4235
Email Contact
Erin Lutz
Lutz PR (on behalf of Epicor)
949/293-1055
Email Contact
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